At Secure Bima, we believe in resolving every concern with care and transparency. If you face any issue with your policy or services, our team is here to ensure a smooth and prompt redressal process.
If a client is not satisfied with the resolution provided through various channels, the client has the option to escalate the issues to a higher level, as per the escalation matrix given underneath.
Grievance email id
Call on
Reach to us at
VPO Hardo Jhande, Batala District Gurdaspur, Punjab - 143507
Response Time
Acknowledgement by next working day.
Resolution within 7 working days
If your issue remains unresolved or you’re not satisfied with the Level 1 resolution, please reach out to our Principal Officer.
Email at
If your concern remains unresolved after Level 2, you may approach the Insurance Regulatory and Development Authority of India (IRDAI) or the Insurance Ombudsman. In any case the customer is still not satisfied with the resolution provided by the insurer or by the company, at any point of time he/she can approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI.
Complain at
IRDAI helpline
IRDAI link
Insurance Regulatory and Development Authority of India (IRDAI) along with any letter or enclosures, if felt necessary, by post or courier to: General Manager, Consumer Affairs Department- Grievance Redressal Cell, Insurance Regulatory and Development Authority of India (IRDAI), Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad-500032.
